Changes between Initial Version and Version 1 of TracSupport

Timestamp:

03/18/09 23:28:08 (16 years ago)

Author:

trac

Comment:

--

TracSupport

@@ +1 @@
+= Trac Support =
+
+Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki.
+
+There is also an [http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
+
+Before you start a new support query, make sure you've done the appropriate searching:
+ * in the project's [http://trac.edgewall.org/wiki/TracFaq FAQ]
+ * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List]
+ * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~" ticket query].
+
+Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
+
+----
+See also: [http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServices CommercialServices]